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Conflict Management

ID : 20169   
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A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace. Agenda Unit 1 Understanding Conflict - Definition of conflict. - The up side of conflict. - Describe performance expectations related to conflict. Unit 2 Understanding the Conflict Management Model -Using the model -Dialog for a conflict conversation -When to take action and address a conflict situation Unit 3 Conflict Management Case Studies -Review of real world cases -Analyze and evaluate the cases Unit 4 Strategies for success -Creating a standard of performance -Creating your own dialog -Applying the model

Class Details

Online 24/7


Class Cost: 


Registration Closes On
Saturday, March 24, 2018 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
2/5/2018 - 3/2/2018 Online 24/7 12:00 AM - 12:00 AM TBD